Refund policy

At Yaya Custom Embroidery, customer satisfaction is important to us. Please review our return and refund policy below, which applies globally:

Non-Personalized Items

We accept returns of non-personalized items within 14 days of receipt. Items must be unused, in their original condition, and in their original packaging. Once the item is returned and inspected, we will process your refund, excluding any shipping costs. Please note, the customer is responsible for covering the return shipping fees unless the item is faulty or incorrect.

Personalized and Custom-Made Items

Due to the unique nature of personalized and custom-made products, we do not accept returns on these items unless they are defective, damaged, or not as described. Please ensure that all personalization details (such as text, color, and design) are correct before placing your order.

Defective or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement, repair, or full refund. To expedite the process, please provide a photo of the defect or issue along with your order details.

Sale Items

Please note that items purchased on sale or with discounts are non-returnable and non-refundable unless the item is defective or incorrect.

Order Cancellations

Orders for personalized items can be canceled within 24 hours of purchase. After this period, cancellations will no longer be accepted as production will have begun.

Contact Us

For any return or refund inquiries, please contact us at sales@yayacustomembroidery.co.uk with your order number and details of the issue. We’ll guide you through the return process if applicable.