Shipping policy

Shipping Information and Policies

Domestic Shipping (UK):

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Methods: We offer standard and expedited shipping options through Royal Mail and other reliable carriers.
  • Delivery Time: Standard shipping typically takes 2-5 business days, while expedited shipping takes 1-2 business days.
  • Shipping Cost: Calculated at checkout based on the weight and destination of your order. 

International Shipping:

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Methods: We ship worldwide using reliable carriers such as Royal Mail International, DHL, and others.
  • Delivery Time: International shipping delivery times vary by destination:
    • Europe: 5-10 business days
    • North America: 7-15 business days
    • Rest of the World: 10-20 business days
  • Shipping Cost: Calculated at checkout based on the weight and destination of your order. Duties and taxes are the responsibility of the recipient.

Customs and Import Taxes:

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package online.

Packaging:

  • All items are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly materials whenever possible.

Personalized Items:

  • Personalized items require additional processing time. Please allow an extra 3-5 business days for production in addition to standard shipping times.
  • Due to the custom nature of these products, personalized items are non-returnable and non-exchangeable unless they arrive defective or incorrect. For more details, please refer to our Return and Refund Policy and our Terms of Service.

Returns and Exchanges:

  • We accept returns and exchanges within 14 days of delivery for non-personalized items. Items must be unused, in their original condition, and in the original packaging.
  • To initiate a return or exchange, please contact our customer service team at [customer service email]. Include your order number and the reason for the return or exchange.
  • Return shipping costs are the responsibility of the buyer, except in cases of defective or incorrect items.

Lost or Damaged Items:

  • If your order is lost or arrives damaged, please contact us immediately at sales@yacustomembroidery.co.uk. We will work with you to resolve the issue promptly.

Contact Us:

  • For any questions or concerns regarding shipping, please contact our customer service team at sales@yacustomembroidery.co.uk . We are here to help!